Privacy Policy

This Website collects some Personal Data from its Users.

This document contains a section dedicated to Users in the United States and their privacy rights.

This document can be printed for reference by using the print command in the settings of any browser.

Owner and Data Fen X Custom

Fenxcustom, Inc
6893 Sullivan Road
Grawn, MI 49637 United States

Owner contact email: support@fenxcustom.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are:

Trackers; Usage Data; username; payment info; phone number; Data communicated while using the service; email address; city; ZIP/Postal code; state; province; country; county; latitude (of city); longitude (of city); metro area; geography/region; IP address; device information; app information; device logs; operating systems; browser information; language; launches; number of sessions; session duration; scroll-to-page interactions; mouse movements; scroll position; keypress events; motion sensor events; touch events; video views; clicks; browsing history; search history; session statistics; page views; interaction events; page events; custom events; Application opens; billing address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website.

About Opting-in

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Commercial affiliation, Infrastructure monitoring, Traffic optimization and distribution, Advertising, Analytics, Tag Management, Managing contacts and sending messages, Heat mapping and session recording, Handling payments, Platform services and hosting, Remarketing and behavioral targeting, Backup saving and management, Hosting and backend infrastructure, Contacting the User, Spam and bots protection, Displaying content from external platforms, Access to third-party accounts and Interaction with external social networks and platforms.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Facebook permissions asked by this Website

This Website may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

Trackers

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Access to third-party accounts
  • Advertising

Analytics

  • Backup saving and management
  • Commercial affiliation
  • Contacting the User
  • Displaying content from external platforms
  • Handling payments
  • Heat mapping and session recording
  • Hosting and backend infrastructure
  • Infrastructure monitoring
  • Interaction with external social networks and platforms
  • Managing contacts and sending messages
  • Platform services and hosting
  • Remarketing and behavioral targeting
  • Spam and bots protection
  • Tag Management
  • Traffic optimization and distribution

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Cookie Policy

This Website uses Trackers. To learn more, Users may consult the Cookie Policy.
Further information for Users

This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running this Website and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).

The information contained in this section applies to all Users (Users are referred to below, simply as “you”, “your”, “yours”), who are residents in the following states: California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota and Montana.

For such Users, this information supersedes any other possibly divergent or conflicting provisions contained in the privacy policy.

This part of the document uses the term Personal Information (and Sensitive Personal Information).

Notice at collection

The following Notice at collection provides you with timely notice about the categories of Personal Information collected or disclosed in the past 12 months so that you can exercise meaningful control over our use of that Information.

While such categorization of Personal Information is mainly based on California privacy laws, it can also be helpful for anyone who is not a California resident to get a general idea of what types of Personal Information are collected.

  • Internet or other electronic network activity information
  • Identifiers
  • Commercial information
  • Geolocation data
  • Inferences drawn from other personal information

ℹ️ You can read the definitions of these concepts inside the “Definitions and legal references section” of the privacy policy.

To know more about your rights in particular to opt out of certain processing activities and to limit the use of your sensitive personal information (“Limit the Use of My Sensitive Personal Information”) you can refer to the “Your privacy rights under US state laws” section of our privacy policy.

For more details on the collection of Personal Information, please read the section “Detailed information on the processing of Personal Data” of our privacy policy.

We won’t process your Information for unexpected purposes, or for purposes that are not reasonably necessary to and compatible with the purposes originally disclosed, without your consent.

What are the sources of the Personal Information we collect?

We collect the above-mentioned categories of Personal Information, either directly or indirectly, from you when you use this Website.

For example, you directly provide your Personal Information when you submit requests via any forms on this Website. You also provide Personal Information indirectly when you navigate this Website, as Personal Information about you is automatically observed and collected.

Finally, we may collect your Personal Information from third parties that work with us in connection with the Service or with the functioning of this Website and features thereof.

Your privacy rights under US state laws

You may exercise certain rights regarding your Personal Information. In particular, to the extent permitted by applicable law, you have:

the right to access Personal Information: the right to know. You have the right to request that we confirm whether or not we are processing your Personal Information. You also have the right to access such Personal Information;

  • the right to correct inaccurate Personal Information. You have the right to request that we correct any inaccurate Personal Information we maintain about you;
  • the right to request the deletion of your Personal Information. You have the right to request that we delete any of your Personal Information;
  • the right to obtain a copy of your Personal Information. We will provide your Personal Information in a portable and usable format that allows you to transfer data easily to another entity – provided that this is technically feasible;
  • the right to opt out from the Sale of your Personal Information; We will not discriminate against you for exercising your privacy rights.
  • the right to non-discrimination.

Additional rights for Users residing in California

In addition to the rights listed above common to all Users in the United States, as a User residing in California, you have:

  • The right to opt out of the Sharing of your Personal Information for cross-context behavioral advertising;
  • The right to request to limit our use or disclosure of your Sensitive Personal Information to only that which is necessary to perform the services or provide the goods, as is reasonably expected by an average consumer. Please note that certain exceptions outlined in the law may apply, such as, when the collection and processing of Sensitive Personal Information is necessary to verify or maintain the quality or safety of our service.

Additional rights for Users residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota and Montana

In addition to the rights listed above common to all Users in the United States, as a User residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota and Montana you have:

  • The right to opt out of the processing of your personal information for Targeted Advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
  • The right to freely give, deny or withdraw your consent for the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.

In Minnesota Users also have the right to obtain a list of the specific third parties to which the Fen X Custom has disclosed the consumer’s personal data

Note that in some states like Minnesota you have the following specific rights connected to profiling:

  • The right to question the results of the profiling;
  • The right to be informed of the reason that the profiling resulted in the decision; if feasible
  • The right to be informed of what actions the consumer might have taken to secure a different decision and the actions that the consumer might take to secure a different decision in the future;
  • The right to review personal data used in the profiling;
  • If inaccurate, the right to have the data corrected and the profiling decision reevaluated based on the corrected data;

Additional rights for users residing in Utah and Iowa

In addition to the rights listed above common to all Users in the United States, as a User residing in Utah and Iowa, you have:

  • The right to opt out of the processing of your Personal Information for Targeted Advertising;
  • The right to opt out of the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.

How to exercise your privacy rights under US state laws

To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this document.

For us to respond to your request, we must know who you are. We will not respond to any request if we are unable to verify your identity and therefore confirm the Personal Information in our possession relates to you. You are not required to create an account with us to submit your request. We will use any Personal Information collected from you in connection with the verification of your request solely for verification and shall not further disclose the Personal Information, retain it longer than necessary for purposes of verification, or use it for unrelated purposes.

If you are an adult, you can make a request on behalf of a child under your parental authority.

How to exercise your rights to opt out

In addition to what is stated above, to exercise your right to opt-out of Sale or Sharing and Targeted Advertising you can also use the privacy choices link provided on this Website.

If you want to submit requests to opt out of Sale or Sharing and Targeted Advertising activities via a user-enabled global privacy control, such as for example the Global Privacy Control (“GPC”), you are free to do so and we will abide by such request in a frictionless manner.

How and when we are expected to handle your request

We will respond to your request without undue delay, but in all cases within the timeframe required by applicable law. Should we need more time, we will explain to you the reasons why, and how much more time we need.

Should we deny your request, we will explain to you the reasons behind our denial (where envisaged by applicable law you may then contact the relevant authority to submit a complaint).

We do not charge a fee to process or respond to your request unless such request is manifestly unfounded or excessive and in all other cases where it is permitted by the applicable law. In such cases, we may charge a reasonable fee or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind them.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Privacy policy

Definitions

The following definitions are used in this privacy statement:

Privacy Statement: this privacy statement;

Data Subject: any natural person whose data are processed by Fen X Custom;

Fen X Custom: the Delaware C Corporation “Fen X Custom, Inc.”, with its address at 6893 Sullivan Road, Grawn, Michigan, USA 49637, to be reached via support@fenxcustom.com.

Website: the website that can be reached via https://www.fenxcustom.com/;

Data Protection Officer; the data protection officer of Fen X Custom, to be reached via support@fenxcustom.com.

1. General

This privacy statement describes how Fen X Custom processes the personal data of its data subjects.

2. Personal data

Personal data means any information relating to an identified or identifiable natural person. Fen X Custom may process the following data of data subjects:

  • Name;
  • Email address;
  • Phone number;
  • Address;
  • Bank account number (IBAN or CC)
  • Cookie preferences;
  • Order history, including selected delivery options;
  • Personal earscan

2.2 Fen X Custom collects personal data from data subject in the following way(s):

  • The relevant data subject has provided the personal data to the Fen X Custom through the use of the website for example by placing an order;
  • The relevant data subject has provided the personal data to the Fen X Custom by contacting it with a request for information about the Fen X Custom’s services or products;
  • Via cookies, according to the cookie preferences specified by data subject

2.3 The data subject is never obliged to provide the personal data. If data subject refuses to provide his or her personal data, Fen X Custom may not be able to provide data subject with its products or services.

3. Purposes and lawfulness of data processing by Fen X Custom

3.1 Fen X Custom processes the personal data of a data subject on one of the following legal bases under the general data protection regulation:

  • Consent;
  • The performance of a contract to which the data subject is party or the undertaking of pre-contractual steps at the request of the data subject;
  • The compliance with a legal obligation to which the Fen X Custom is subject, such as the legal obligation to keep adequate administrative records.;
  • The legitimate interest of the Fen X Custom or a third party;

3.2 Fen X Custom processes data for the following purposes, on the basis of the specified legal bases:

Purpose Legal Basis
Offering products and services, such as selling and providing fenxcustom products, which also includes offering customer service or technical support and processing requests related to the products or services. Consent; the performance of a contract
Improving the products or services offered, including by analyzing their use. Legitimate interest
Establishing and maintaining a customer relationship with Data Subject, for example by sending informative messages about products or services or responding to Data Subject's questions and requests Consent; legitimate interest
Ensuring the security of IT systems Legitimate interest
Providing targeted advertisements based on the interests of Data Subject, using cookies and similar technologies to collect the relevant information about Data Subject. Consent

4. Parties with access to personal data

4.1 In principle, Fen X Custom will not provide the personal data to other parties. However, it may do so if:

  • The personal data are provided to processors engaged by the Fen X Custom with whom a data processing agreement has been concluded or independent processors, e.g. delivery partners, IT service providers, payment companies or other service providers, external advisors, accountants or lawyers; or
  • The Fen X Custom is obliged by virtue of a legal obligation to pass on personal data to competent bodies, e.g. regulators or other public authorities; or
  • The personal data are provided to a company belonging to the Fen X Custom’s group or another department within the Fen X Custom’s company.

4.2 Fen X Custom provides your personal data, more specifically your name and address details to delivery services. This personal data may only be used by this third party for the purpose of the execution of the agreement with Fen X Custom. Fen X Custom records the agreements it makes with these third parties with regard to personal data contractually.

4.3 For the purpose of carrying out payment transactions, Fen X Custom provides your payment service provider with your contact data, payment data and a description or characteristic of the goods delivered. This payment service provider may only process this data for the purpose of executing and administering the payment.

4.4 Provision of personal data to the above parties will only be made for the purposes stated in this privacy statement, and to the extent permitted under this privacy statement and applicable laws and regulations, or if Fen X Custom has a legal obligation to provide personal data to a competent authority. Parties to whom personal data is provided are themselves

5. Data subject’s rights

5.1 The data subject has the right to access, rectify and delete his or her personal data, in accordance with the provisions of the general data protection regulation. The data subject also has the right to object to the processing of his or her personal data.

5.2. The data subject may request Fen X Custom to restrict processing and data portability. The latter means that the data subject has the right to receive the personal data that the Fen X Custom holds about the data subject in a structured, commonly used and machine-readable form and, if necessary, to have the Fen X Custom pass it on to another Fen X Custom.

5.3 If the data subject has given consent to the processing of his or her personal data, the data subject has the right to withdraw this consent at any time.

5.4 If the data subject wishes to exercise any of these rights, or if the data subject has any questions about this privacy statement, the data subject can reach Fen X Custom at support@fenxcustom.com.

6. Storage period

Personal data will not be stored for longer than (i) necessary for the provision of Fen X Custom's services and products or (ii) as long as Fen X Custom is required by law to keep the personal data. Thereafter, your personal data will be deleted. In doing so, Fen X Custom has established the following time periods:

  • Personal data provided by you for the purpose of ordered services and products: [six months] after the service or product has been provided, with the exception of the legal obligation to keep records (7 years);
  • Personal data provided by you for the purpose of a question or request: fourteen days after your question has been answered or your request has been fulfilled;
  • Personal data provided by you through your device by visiting the Website: within one year after receipt;
  • Personal data provided by you with the consent to use it to keep you informed about Fen X Custom's services and products: until the moment you withdraw the consent.

7. Cookies

7.1 Fen X Custom uses so-called ‘cookies’. With these cookies, in accordance with the preferences specified by data subject, Fen X Custom automatically collects certain data about data subject's history of activities on the website and third-party apps. Thus, personal data of data subject may be collected while data subject is using the website or apps or if they are running in the background on data subject's device. This data may be combined by Fen X Custom with other data about the data subject's device, such as an IP address. If this requires the consent of data subject, Fen X Custom will seek it in advance.

7.2. The cookie policy of Fen X Custom which can be found in the Cookie Policy contains further information about the use of cookies, including the purposes for which Fen X Custom uses cookies.

8. Security

8.1 Fen X Custom takes both technical and organizational measures to protect your personal data against loss, manipulation, unauthorized access, etc.

8.2. If there is any potential leakage of personal data, such as when there is hacking and/or theft, Fen X Custom will immediately notify the authorities and you.

9. Amendments to the Privacy Statement

9.1 Fen X Custom reserves the right to amend this privacy statement. Fen X Custom shall announce such modification in accordance with the law. Any amendment will be announced on this page and a clear notification will follow via a banner on the website in case of a material change to the privacy statement. Fen X Custom therefore advises the data subject to regularly check this page to see whether any amendments have been made.

9.2 If the data subject continues to use the website and/or services of Fen X Custom once the amendments are in force, this means that data subject accepts the amendments. If data subject does not agree to these changes, it should terminate its use of the website and/or services.

9.3 The current Privacy Statement was last updated on July 2025.

10. Contact

For questions or comments about this Privacy Statement and/or the processing of personal data, please contact Fen X Custom via email at support@fenxcustom.com